Upgrading Panther Software

The procedures listed below are offered as a guide when upgrading software. ALWAYS refer to the applicable SW installation TB for up to date information on install requirements, part numbers and procedures.

Procedures

Screen shots are offered as examples only.

Perform the following tasks in the order listed to perform a software upgrade:

1. Backup the database on an external drive.
2. Save a copy of the Data folder (C:\Panther\Software\PC\Data).
3. Gather Test Count Data. Refer to Appendix B on how to collect Test Count Data
4. Generate a Configuration Report to capture all System Configuration settings listed in Panther Main under Admin > System Configuration.
5. Screen capture the (1) LIS configuration (2) RDxM, (3) NIC settings (if applicable)
   If needed, refer RDxM and LIS Configuration Capture.
6. Screen capture the currently installed assay menu.
7. Save previous Syscheck, Flashcheck and Performance Qualification reports from C:\Panther\Software\PC\Bin\Utils\PantherDashboard\Reports. (If required)
8. Save previous OQ data from C:\Panther\Panther Service Software\Log\Reports. (If required)
9. Delete the database
10. Uninstall Software in the following order:
    1. Panther Help Software
    2. RSL software
    3. Panther Assays Software
    4. Panther Dashboard Software (if present)
    5. Panther System Setup software
    6. Panther Service Software
    7. Panther Teach Software
    8. Panther System Software
    9. Panther Shield.
       • From the FSE Shield, click the Log Off button
       • Log into the Windows gpservice account, password is “gpservice”.
       • Uninstall Panther Shield through Start\Control Panel\Programs and Features
11. Install the Image
    If required, Activate Windows and apply the License Sticker
    
12. Configure the BIOS for the new image.
13. Restart the PC.
14. Install Panther Shield Software
15. Select the appropriate as the Vendor Brand.
16. Restart the PC and Login to the FSE Shield
17. Install Panther Software
18. Install Panther Fusion System software in the order listed below:
    If needed, refer to How to Install Panther Software
    Software MUST be installed in the order listed below:
    1. System Setup
    2. Instrument Setup
    3. Panther Teacher
    4. Fusion Teacher Setup (if applicable)
    5. Service Software
    6. Remote Dashboard
    7. Remote Services Link (RSL
    8. Install Assays per Customer Request
    9. Panther Fusion Help File
19. Click Uninstall Software on the FSE Shield and verify that all the software listed above is present.
20. Restart the PC
21. If upgrading an EXISTING Panther, Restore the Database
22. Restart the PC and Power on the System.
23. Run Instrument Setup (Panther)
24. Run Instrument Setup (Fusion) (if applicable)
25. From Service Software, setup the Service Software Report Header.
    Refer to Loading Customer Parameters
    
26. Configure the Reagent and Sample Bay Barcode Scanners.
    Refer to Configuring the Reagent Bay and Sample Bay Barcode Scanners.
27. Shutdown, Restart and Launch the GUI via the Customer Shield.
28. Restore the System Configuration as per the Configuration report captured in Step 4.
29. Restore the (1) LIS configuration (2) RDxM, (3) NIC settings as captured in Step 5.
30. Open the dashboard and perform a PRO360 connectivity check (if applicable).

    NOTE— NOTE: To enable the Send to Service Support button in the Send Logs screen, Pro 360 Remote Diagnostics must be enabled in Panther Fusion GUI > Admin > System Configuration.

31. Refer to Software Installation and perform the following procedures:
    • Update the Instrument Serial Number in the GU
    • Create an Administrator Account in PANTHER System Software
    • Select the System Software Language