16GB Memory Upgrade for XE2 PCs

Parts and Materials Required

• Proper PPE

• Panther Tool Kit
• Requires two 8GB RAM sticks.
  • The part number only includes one RAM stick

Time Required

• 30 Minutes

Procedure

1. Power on the Panther System and PC.
2. Log into Service Software, open Windows Explorer, then right-click on Computer and select Properties.
3. In the System Properties window, the system will list "Installed memory (RAM)" with the total amount detected.

   

   • If 4 GB of RAM is indicated, order the 16 GB RAM Upgrade Kit . When the memory kit is available, proceed to Step 4.
   • If 16 GB of RAM is indicated, the PC has already had the RAM upgrade and no further action is needed.
4. Prepare a flat work surface with an absorbent pad where the Dell XE2 can be opened.
5. Shutdown the Panther System and PC.
6. Open the Computer Access Door.
7. Open the left side door to access the connectors on the back of the PC.
8. Unplug ALL cables connected to the Dell XE2 PC
9. Move the Dell XE2 to a flat stable workspace.
10. Lay the Dell XE2 on its side with the door latch facing up.

    

11. Pull up on the cover-release latch.

    

12. Lift the cover upward to a 45-degree angle to remove the cover. Set the cover aside.

    

13. Disconnect the data and power cables from the back of the optical drive.

    

14. Lift the tab and slide the optical drive out to remove it from the computer. Set aside for reassembly.

    

15. Disconnect the data and power cables from the back of the hard drive.

    

16. Slide the blue drive-cargo lock toward the unlock position and lift the hard drive cage from the computer.

    

17. Locate the single 4GB RAM card.

    

18. To remove the RAM card, first unlock it by pressing down on the two memory card retaining tabs on either end of the RAM slot.

    

19. Remove the 4 GB RAM card by pulling it straight up and out of the slot.

    

20. Open the new memory kit and verify that the two new RAM cards are 8 GB each.

    

21. Insert one of the 8 GB RAM cards into the white / tan tabbed memory slot where the old 4 GB RAM card was previously installed.

    Note— Ensure the RAM is installed in the correct orientation. The memory card has a slot in the connector edge to ensure that the card can ONLY lock in the correct orientation.

    Note— Ensure the RAM is ONLY installed in the WHITE / TAN tabbed slots. Installation in any other tab can lead to decreased System Performance.

    

22. Press down firmly until the white locking white locking tabs rotate up into position to lock the RAM card into the slot.
23. Locate the second memory slot with the white tabs.
24. Before inserting the second RAM card you MUST unlock the slot. Do this by pressing down on the two white tabs at the ends of the memory slot.
25. Insert the second 8 GB RAM card into the second white / tan tabbed memory slot.

    Note— Ensure the RAM is installed in the correct orientation. The memory card has a slot in the connector edge to ensure that the card can ONLY lock in the correct orientation.

    Note— Ensure the RAM is ONLY installed in the WHITE / TAN tabbed slots. Installation in any other tab can lead to decreased System Performance.

26. Reinstall the drive cage and reconnect its power and data cables.
27. Reinstall the optical drive and reconnect its power and data cables.

    Note—Make sure that the faceplate of the optical drive is flush with the outside surface of the PC.

28. Reattach the side cover.
29. Insert the XE2 into the Panther computer compartment.
30. Plug in the various connectors to the XE2.

Verification

1. Power on the Panther System and PC.
2. Log into the FSE Shield.
3. Open Windows Explorer.
4. Right-click on Computer and select Properties.
5. In the System Properties window, the system will list "Installed memory (RAM)" with the total amount detected.
6. Verify that 16 GB of RAM is displayed.

   

7. Verification is complete.

Troubleshooting

• If you receive an error message or hear a series of beeps from the PC— the PC may not be recognizing the new memory.
  Remove and reinstall the RAM cards to ensure they are securely seated in their slots.
• If you continue to receive an error message, hear a series of beeps or the PC will not boot, the PC may still not recognize the new memory.
  Switch the RAM cards to the blue-tabbed memory slots, reconnect all drives and cables and restart the PC.
• If the PC will not boot — Check all connectors that were disconnected / reconnected during the upgrade procedure.
  Check any other connections that may have been disturbed during the procedure.
• If a memory mismatch message is displayed — Select Save and Exit.

  Note—This is not an error; some systems must do this to update the system settings.